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TERMS AND CONDITIONS

Please make sure you read and understand Inhouse Bathrooms Pty Ltd terms and conditions prior to any purchase or payment to us.

All purchases and payments to us constitute an agreement that the buyer/owner will adhere to all terms and conditions as set out on this page. 

By purchasing or sending payment to us you are entering into a legal agreement with Inhouse Bathrooms Pty Ltd, whereupon you are agreeing to all terms and conditions of sale as set out by Inhouse Bathrooms Pty Ltd.

For payments that are made to us in conjunction with a signed and completed Queensland Master Builders Contract, the conditions in your contract will take precedence over the below terms and conditions.


PAYMENT OPTIONS


We accept the following payment methods, under certain conditions:

  • Cash
  • Bank deposit
  • EFTPOS
  • BPAY
  • Cheques

CASH

Please phone us at 07 3812 0925 if you will be paying cash so we can ensure security and ease of your transaction. Do not send cash through the mail, or leave it unattended in our showroom.


BANK DEPOSIT

Payments that are made by bank deposit will take a few days to clear and we will receipt your payment once the funds have cleared.


EFTPOS

EFTPOS facilities are available in our showroom at Shop 2, 92 Limestone Street, Ipswich Qld 4305. We only accept Visa and Mastercard credit cards. A surcharge of 0.68% of the tax invoice total will apply for credit card transactions. Please contact us if you wish to pay via Visa or Mastercard and we will adjust your tax invoice to include the surcharge.


Over the phone credit card payments can only be made for tax invoices up to $500 (inc GST). Tax invoices over this amount can be paid in person at our showroom.


BPAY

Our BPAY biller code is 847665. Please refer to your tax invoice for a payment reference number or contact us if you don't have one. Contact your bank or financial institution to make a telephone or internet banking payment from your cheque, savings, debit, credit card or transaction account. More information is available at www.bpay.com.au


CHEQUES

Cheques are only available to clients with a signed and completed Queensland Master Builders Contract. Cheques are not accepted for the purchase of over the counter products and services.


DELIVERY FEES


If you have a signed and completed Queensland Master Builders Contract, the delivery of products will be included in your agreed contract price.


For products that are purchased without a Queensland Master Builders Contract, the following delivery charges will apply:

  • Free pick up available at our showroom in Ipswich, Queensland.
  • Free delivery to a residential or business address with a 4305 postcode (excludes large/heavy items, for example, vanities, toilets and shower screens).
  • Delivery to a residential or business address with a 4305 postcode for large/heavy items will be charged at $55 (inc GST) per delivery.
  • Delivery to wider Ipswich region will be charged at $35 (inc GST) per delivery for small items (for example, tapware and accessories).
  • Delivery to wider Ipswich region will be charged at $85 (inc GST) per delivery for large/heavy items.


For delivery or postage to other areas in Australia please contact us for a quote.


REFUNDS AND RETURNS


FOR WORKS (PRODUCTS AND LABOUR) VALUED OVER $3,300 INC GST

For labour and materials/products valued over $3,300 (inc GST) you will have a Queensland Master Builders Residential Basic Works Contract that will detail all legal and financial aspects of the works to be carried out by us.


Once your contract is completed and signed by all parties, you will be bound by the terms and conditions within your signed contract.


If you wish to withdraw from or cancel your contract within the cooling off period, you will be entitled to receive a refund of the deposit paid, minus $100 and an amount equal to any out-of-pocket expenses reasonably incurred by us before you withdrew from the contract. This may include the Queensland Building and Construction Commission (QBCC) insurance premium if this has been paid by us.


If we are unable to provide a refund of the QBCC insurance premium directly to you, we will cancel your policy with the QBCC and instruct them to refund the premium paid directly to you.


Please refer to your signed contract for further information.


FOR WORKS (PRODUCTS AND LABOUR) VALUED UP TO $3,300 INC GST

For works (products and labour) up to $3,300 (inc GST) the below refund and return terms and conditions apply.


If you have paid for labour and the labour has not started, please contact Inhouse Bathrooms as soon as possible to notify us of your decision to cancel. You will be entitled to a full refund of any money paid for labour that has not occurred, minus an amount equal to any out-of-pocket expenses reasonably incurred by us before you cancelled the order. Refunds will be made by the same method used for the payment.


Inhouse Bathrooms is highly committed to exceeding your expectations. If you are not satisfied with our workmanship, please contact us to discuss your concerns. We will deal with your matter on a case-by-case basis, to reach an outcome that is agreeable to all parties.


Please read below our refund and returns policy relating to products only.


FOR PRODUCTS OF ANY VALUE (AND NO LABOUR)

If you are not 100% happy with the product you have purchased and received, please contact us within 7 days to notify your intention to return the goods.


Inhouse Bathrooms reserves the right to charge up to a 50% re-stocking fee of the cost of the goods to be returned (not including freight). Some products will attract a lower re-stocking fee, but this is dependent on the manufacturer’s trading terms and is at our discretion.


Freight arrangement and cost will be the customers' responsibility.


Please note, goods must be returned in their original condition and packaging.


We will accept all returns in accordance with Australian Consumer Law. Returns will only be accepted with proof of purchase.


There is a 30 days limitation on all credits. Credits will not be issued for goods returned without proof of purchase.


All goods sold are subject to the applicable manufacturer’s warranty, guarantee and trading terms (if any). If goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge, or apply for a full refund.


All our items are checked for damage and missing parts prior to delivery. They are sent out in good and brand new condition (unless they are marked as a clearance or an ex-display item). It is important to thoroughly check your goods upon delivery and to notify Inhouse Bathrooms within 24 hours of receiving the order if there is any damage or faults. Evidence of damage will be required, for example, photographs.


Any claims for credits must be made in writing to Inhouse Bathrooms within 5 business days of date of delivery, otherwise the customer is deemed to have accepted the goods and liability for the goods.


If goods remain boxed and in perfect condition you may return them within 14 days for a full refund* provided that the manufacturer does not surcharge Inhouse Bathrooms. The cost of return delivery will be incurred by the customer. *Does not include custom made or special orders.


All boxed items will incur a 25% restocking charge if returned after 14 days and the cost of return delivery will be incurred by the customer.


All products that are unboxed will incur a 30% restocking charge and the cost of return delivery will be incurred by the customer.


There are no returns or refunds available on custom made products. This excludes items that are defective or have a manufacturers fault.


If an item that is ordered is a special order that Inhouse Bathrooms does not usually stock there will be up to a 50% restocking charge to return the goods provided that the supplier will accept the return. This excludes items that are defective or have a manufacturers fault.


You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you no refund will be made.


All refunds will be issued when goods have arrived back to Inhouse Bathrooms showroom and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.


If an item has been installed or used and you would like a refund please contact us before removing the item as it should be inspected in the installed state to ascertain whether the warranty is to be actioned.


If an item is installed when it is faulty the original warranty applies (for example, if the warranty is replacement only Inhouse Bathrooms will provide a replacement product but will not pay for associated labour costs). If Inhouse Bathrooms installed the product (that was later deemed faulty), please send your request (for refund or credit towards re-installation) in writing to Inhouse Bathrooms. We will review your request on a case-by-case basis in conjunction with the product manufacturer’s warranty and guarantee policy.


WARRANTY


All products sold by Inhouse Bathrooms are covered by a manufacturer’s warranty. Please refer to the individual product information for more information.


It is a condition of our warranties that all products sold by Inhouse Bathrooms are installed by a qualified and licensed plumber or tradesperson.


Renovation works (labour and materials/products) valued over $3,300 (inc GST) completed in conjunction with a signed and completed Queensland Master Builders Contract are covered by the QBCC Queensland Home Warranty Scheme. This scheme provides protection against non-completion, defective work and subsidence for up to 6 years and 6 months from the date the contract is signed. Refer to your contract for further information, or contact us if you’re not sure or would like to discuss further.